Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. You may also make payment with a U.S. Postal Money Order or a personal check. However, a personal check will delay shipment of your order until your check has cleared the bank.

When paying by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and your check to the following address:

Protime Sports
Attn: Order Department
1095 Andover Park East
Seattle, WA 98188

Return / Refund Policy

To confirm your order is complete, inspect all merchandise upon receipt. All claims and exchanges must be made within 10 days of receipt of order. To return merchandise you must first email sales@protimesports.com or call 1-800-575-1603 and request a Return Authorization Number (RA#). Returned merchandise will not be accepted without prior authorization. A Return Authorization Number will be issued and must appear on all return address labels. Shipping charges will not be refunded. Merchandise must be returned prepaid, COD will not be accepted. Returned products must be in absolutely new and unused condition for refund. Used, soiled, Damaged or printed merchandise cannot be returned. Defective merchandise must be returned according to the return policy for evaluation.

Shipping Information

All prices are F.O.B. Seattle, Washington. Shipping charges are based on shipping destination, total weight and shipping method. A freight estimate can be provided by a Customer Service Representative (Call 1-800-575-1603); the actual freight will be billed at the time the order is shipped.

We utilize UPS for both ground and air shipments. UPS-Ground is 1-6 business days transit time, depending on your location.