Frequently Asked Questions

How can I get a Catalog?
You can request a catalog through the Contact link located on the navigation bar to the left or you can email us at sales@protimesports.com.

How long will it take to ship my order?
If your order does not require printing we will make every effort to ship your order within 24 hours of receipt. We will notify you via email if there is a back order that will delay the shipment. Orders placed over the weekend will be shipped on Monday. League orders with printing will take 4-6 weeks to complete.

What is a KitPak?
A KitPak includes your Selected Jersey, Style 3201 St. Louis Shorts and Style 7101 All Sport Socks. Alternative shorts can be substituted for an additional fee. ÊKitPak pricing is based on the jersey size. For example, if you order a Youth Large Jersey, Adult Small Shorts and a Medium Sock and you will be billed for a YOUTH KitPak.

Can Protime Sports print my order?
Protime Sports is proud to offer a wide variety of quality printing services. Standard team sequential numbering beginning with #1 or #2 thru #20 is available for an additional $.75 per jersey. Orders requiring specific numbers or numbers over #20 add $1.75 per jersey. Numbers are heat transfer, one color, white or black, 8Ò block outline. Custom left chest, one color, heat transfer logos are available for orders over 300 uniforms for an additional $.75 per jersey. A one time set-up fee of $35.00 will be applied for all new orders. Logos must be submitted by disk or by email and saved as an EPS file. Logo should be emailed to logoart@protimesports.com. Additional printing services and pricing is outlined in the Printing link on the navigation bar to the left.

How will my order be packed when it is shipped to me?
Orders that are not numbered will be packed in bulk by style, color and size. ÊKitPaks (numbered & printed jerseys, shorts and socks) will be bagged and labeled by team set and boxed by division for easy distribution. Team sets can be individually boxed for an additional $2.00 per team set.

What shipping method do you use?
We utilize UPS for both ground and air shipments. UPS-Ground is 1-6 business days transit time, depending on your location.

Are freight charges included in the prices?
All prices are F.O.B. Seattle, Washington. Freight charges are based on shipping destination, total weight and shipping method. A freight estimate can be provided by a Customer Service Representative (Call 1-800-575-1603); the actual freight will be billed at the time the order is shipped.

How can I get a sample?
Samples are available and will be billed at the individual item price. Samples in good condition may be returned using a valid return authorization number and will be access a 15% restocking fee.

Can I make a purchase by phone, fax or mail instead of online?
Yes, you may call to place an order at 1-800-575-1603. Our Customer Service Representatives are available to assist you Monday thru Friday, 8:00am-5:00pm Pacific Standard Time. Faxed orders can be directed to 206-575-2869. Mail orders can be sent to Protime Sports, Sales Department, 1095 Andover Park East, Seattle WA 98188.

Do you charge Sales Tax?
Internet businesses are only required to charge sales tax for the state that they are located in. Since we are located in Washington, we are required by law to charge sales tax for all orders shipped to a Washington address. Sales tax will not apply to sales outside the state of Washington or International sales.

What is your payment policy?
All orders are subject to acceptance by Protime Sports Sales and Credit Departments. A 50% deposit is required upon written receipt of order and the balance due upon delivery. Accepted payment methods include Visa, MasterCard or Money Order. Order balances may be shipped and paid COD, secured funds, or by credit card.

What happens if I refuse a shipment?
If the order is printed the order will be returned to the customer and the account will be responsible for all outstanding charges including return freight. Unprinted merchandise will be returned to stock and the account will be charged for all freight and a 15% restocking fee. All future orders must be prepaid.

What is your return policy?
To confirm your order is complete, inspect all merchandise upon receipt. All claims and exchanges must be made within 10 days of receipt of order. To return merchandise you must first email sales@protimesports.com or call 1-800-575-1603 and request a Return Authorization Number (RA#). Returned merchandise will not be accepted without prior authorization. A Return Authorization Number will be issued and must appear on all return address labels. Merchandise must be returned prepaid, COD will not be accepted. Used, soiled, damaged or printed merchandise cannot be returned. Defective merchandise must be returned according to the return policy for evaluation.

What is Wickguard?
In an effort to lead the recreational soccer uniform industry with technical fabrics all Protime jerseys and shorts are designed using Wickguard Moisture Management Technology. This specially designed fabric wicks moisture away from your body to assist in keeping you cool and dry in any game situation.

What are the washing instructions for my uniform?
Gentle cycle machine wash cold with like colors. Do not bleach. Tumble dry on low or line dry. Do not iron.

What size uniforms should I order for my team or league?
We have provided a size chart and sizing recommendations for your convenience, simply choose the Size Charts link on the navigation bar to the left. The KitPak Team Sizing Recommendation will help you size your league without measuring each individual player. Remember this chart is only an estimate based in average orders.

What is the inseam length on your shorts?
There may be up to 1/4" sewing variance for short inseam lengths.

Do your uniforms have a warranty?
Although all merchandise is carefully inspected for defects before the product is shipped, Protime Sports will fully guarantee against all material and manufacturing defects. Defective merchandise will be immediately replaced at our expense.

Are any other brands available from Protime Sports?
Protime Sports is also a distributor for Diadora. You can request a catalog and price list through the contact link on the navigation bar to the left or by calling 1-800-575-1603.

If I have additional questions how do I reach Protime Sports?
If you have additional questions about ordering or our line of products you can reach us at sales@protimesports.com or at 1-800-575-1603. Customer Service Representatives are available to assist you Monday thru Friday, 8:00am - 5:00pm Pacific Standard Time.